Privacy Policy

last updated: March 29, 2026

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your personally identifiable information in accordance with our website.

What personal information do we collect from the people that visit our website or app?

We collect the following information when you use our website, platform (https://uppl.ai and its subdomains, including https://you.uppl.ai), or the Upplai ChatGPT app:

Account and identity information

  • Your name and email address from your OAuth provider (Google, Microsoft, or LinkedIn) when you sign up or log in. We do not receive or store your password or profile picture from these providers.

Resume content

  • The full text of your resume, which may include your name, email address, phone number, LinkedIn profile, and other contact details, work experience, educational qualifications, skills, and any other information you include in your resume.

Social and portfolio profiles

  • Links to any social media profiles or portfolios you provide, such as GitHub, Behance, or similar.

Job descriptions

  • Job descriptions or job titles you provide for analysis, either by pasting text directly or by providing a URL.

Login and session data

  • Your IP address, device type, OAuth provider used to log in, and invitation code used to sign up.

Platform activity

  • A log of actions you take on the platform and when you take them.

Email interactions

  • Whether you open or click links in emails sent to you by Upplai, including the timestamp, IP address, and device type associated with those interactions.
How do we use your information?

We may use the information we collect from you when you register, surf the website or the ChatGPT app, or use certain other site features in the following ways:

  • To provide our core services, including parsing your resume, analyzing job descriptions, providing job-fit analysis, generating ATS compatibility scores, keyword analysis, tailored resumes, cover letters, and recommendations
  • To improve our website, platform, and ChatGPT app, and to analyze usage patterns in order to better serve you
  • To ask for ratings, feedback, and reviews of our services and products
  • To personalize your experience and deliver content and product offerings relevant to your interests
  • To build and maintain a preference profile based on your activity, reflecting your choices around resume design, content, metrics, section ordering, and other settings
  • To process payments for purchases made on our platform
  • To send you transactional and service-related emails, and to track engagement with those emails to improve our communications
  • To follow up with you after correspondence or support requests
  • To attribute your account to a referral source or marketing campaign via your invitation code
What data do we generate and store

In addition to the information you provide directly, we generate and store the following data based on your inputs:

  • Job-fit analysis, including a job-match score (0–100)
  • ATS analysis, including readability scores, overall ATS score (0–100), keyword-level scores and importance ratings, and lists of present and missing keywords
  • Tailored resumes generated from your resume and a job description
  • Cover letters generated from your resume and a job description
  • Recommendations for improving your resume
  • Preference profiles reflecting your design choices, content preferences, section ordering, and other settings derived from your activity on the platform
  • Identifiers associated with each analysis, resume, and job description (such as analysis IDs and job description IDs) to support processing and system functionality
How long do we retain your data
  • Resume content, tailored resumes, cover letters, job descriptions, job-fit analysis, ATS analysis, keyword analysis, recommendations, and preference profiles collected or generated through your use of the Upplai platform (https://uppl.ai and its subdomains, including https://you.uppl.ai) are retained for as long as your account remains active.
  • ATS analysis results and job descriptions processed via the Upplai ChatGPT app are retained for 15 days and then permanently deleted.

If you wish to delete your account and all associated data, please email us at team@uppl.ai. We will process your request and delete your account and data and notify you when done.

Your access and controls

If you have an account on our platform (https://uppl.ai and its subdomains, including https://you.uppl.ai), you may log in at any time to view and edit your personal information, resume content, and preferences.

Users accessing Upplai via the ChatGPT app may only view the analysis results at the time the analysis is performed. Retrieval of historical analysis results is not available through the ChatGPT app. Additionally, users cannot edit or delete any data through the ChatGPT app.

To request deletion of your account and all associated personal data, please email us at team@uppl.ai.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when you submit or access your information to maintain the safety of your personal information.

We do not support password-based login. All access to your account is authenticated exclusively through trusted OAuth providers — Google, Microsoft, or LinkedIn — reducing the risk of credential-based attacks and unauthorized access.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for 90 days. If you log out of your account, the login cookies will be removed.

Third-party disclosure

We do not sell your personally identifiable information to third parties.

We share your data with third-party service providers who assist us in operating our platform and delivering our services. These providers process your data only as necessary to perform services on our behalf:

  • Cloud infrastructure: We host our platform on third-party cloud infrastructure providers who store and process data on our behalf in secure, access-controlled environments.
  • AI processing: We use OpenAI’s API to parse resume content, analyze job descriptions, and generate tailored resumes, cover letters, and recommendations. OpenAI does not use data submitted via the API to train its models. For more information, see OpenAI’s privacy policy at openai.com/policies/privacy-policy.
  • Document processing: We use third-party services to extract text from uploaded resume documents and job description URLs where our built-in tools are unable to process the content.
  • Email and marketing: We use third-party providers for transactional email delivery, marketing automation, and customer engagement.
  • Analytics: We use third-party analytics platforms to understand how users interact with our platform and to improve our services.
  • Payments: We use Stripe for payment processing. We do not store or transmit your credit card details — all payment information is handled directly and securely by Stripe. Purchases are available only on our website platform (https://you.uppl.ai) and are not processed through the Upplai ChatGPT app.

We may also release information when required to comply with the law, enforce our site policies, or protect the rights, property, or safety of Upplai or others.

Non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or analytics purposes.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

– See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

‍According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
– On our Privacy Policy Page

You can change your personal information:
– By emailing us
– By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email
– Within 7 business days
We will notify the users via in-site notification
– Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
‍
– Send information, respond to inquiries, collect feedback, and/or other requests or questions.
– Send you additional information related to your product and/or service.

To be in accordance with CANSPAM, we agree to the following:
‍
– To not use false or misleading subjects or email addresses.
– Identify the message as an advertisement in some reasonable way.
– Include the physical address of our business or site headquarters.
– Monitor third-party email marketing services for compliance, if one is used.
– Honor opt-out/unsubscribe requests quickly.
– Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at team@uppl.ai and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, or to submit account deletion requests or other privacy-related inquiries, please contact us at team@uppl.ai with the subject line “Privacy Request.”